Return & Refund Policy

At Aslob, we strive to provide high-quality products and excellent customer service. If you receive a product that is faulty, damaged, or not as described, you may be eligible for a return, refund, or replacement under the following conditions:

Eligibility for Return, Refund, or Replacement

1. The product must be faulty, damaged, or significantly different from the description on our website.
2. Customers must request a return or refund within 2 days of delivery.
3. The claim must be supported by clear video proof showing the defect or issue.

Process for Returns & Refunds

1. Request Submission: Contact our customer support within 2 days of delivery with your order details and video proof of the issue.
2. Verification: Our team will review the submitted proof and determine if the return, refund, or replacement is valid.
3. Approval & Return: If approved, we will arrange a free return pickup or provide return instructions.
4. Resolution:
   • If eligible, you will receive a full refund, replacement, or store credit, depending on your preference.

Important Notes

• Requests submitted after 2 days of delivery will not be accepted.
• The video proof must clearly show the defect, damage, or incorrect item.
• Returns and refunds will not be processed for reasons like "change of mind" or minor variations in color due to screen differences.

For any concerns, please contact our customer support team at info@aslob.net or contact us on our WhatsApp 0318 061 2919